Experiencing issues with email courtesy reminders

Wednesday, December 2, 2015

Some patrons have been experiencing issues with not recieving courtesy emails, including reminders for items that are due soon and notifications about items you may have requested. We know that many patrons depend on receiving these courtesy emails, and our IT department is currently working on a solution to this problem.

In the meantime, there are other options to help you keep track of when your items are due back to YDL. Please be sure to ask for a receipt when checking out new items. Printed reciepts are available and we also offer emailed reciepts showing the items that you have checked out and the due date. You may also ask at any public service desk to change your reminder preference to receive automated phone notifications instead of emails.

Thank you for your understanding and cooperation as we work to resolve this matter.

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